Privacy policy

About this policy

Thanes Marine Ltd. ("we", "us", "our") operates this website. We are based at Unit M3 Merlin Building, Navigator Park, Portland, Dorset, DT5 1FU, and you can contact us at info@thanesmarine.co.uk or 01305 542888.

This policy explains what personal data we collect when you use this website, how we use it, who we share it with, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What personal data we collect

We only collect the personal data you choose to give us, through our enquiry forms:

• Contact enquiries: your name, email address, phone number and your message.
• Product enquiries: the boat, trailer or engine you are asking about.
• Servicing enquiries: your engine make, model, year of purchase and warranty status, so we can help you.

If you are a member of staff invited to use our content management area, we also hold the email address used to invite you and your account role.

We do not use analytics, advertising or tracking cookies, and we do not collect browsing data about you. See our Cookie policy for details.

How we use your data

• To respond to your enquiry and provide the information you have asked for.
• To answer product, pricing and servicing questions.
• To manage access to the staff content management area for our team.
• To keep a record of enquiries so we can follow up and provide a good service.

Lawful basis for processing

We process your personal data on the following lawful bases under the UK GDPR:

• Consent: you give us your details when you submit an enquiry form.
• Legitimate interests: to respond to your enquiry and run our business.
• Contract: where your enquiry leads to a purchase or service.

How we store your data

Enquiry and account data is stored securely on our hosting platform. The only thing stored in your own browser is a sign-in token for staff who log in to the content management area, held in your browser's local storage (not as a cookie) and removed when you log out or clear your browser data. We never store payment card details.

Who we share your data with

We do not sell your personal data and we do not share it with third parties for marketing. We only share information where it is necessary to respond to your enquiry (for example, our email service provider delivering your message to us), or where we are required to by law.

How long we keep your data

We keep enquiry records for as long as is needed to respond to you and handle any follow-up, and then for a reasonable period so we have a record of our dealings with you. Staff account data is kept for as long as you have access to the content management area. You can ask us to remove your data at any time (see below).

Your rights

Under UK data protection law you have the right to:

• Be informed about how we use your data (this policy).
• Access the personal data we hold about you.
• Have inaccurate data corrected.
• Have your personal data erased.
• Restrict or object to our processing of your data.
• Receive a copy of your data in a portable format.
• Withdraw consent at any time, where we rely on it.

To exercise any of these rights, email info@thanesmarine.co.uk. If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Access to enquiry and account data is restricted to authorised staff.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised date.